Introduction

Welcome to Emetack. This Privacy Policy explains how Emetack (“we”, “us”, “our”, or “Emetack”) collects, uses, discloses, and protects information collected from users of our website https://emetack.com, our mobile applications, software products, and related services (collectively, the “Services”). We are committed to protecting your privacy and ensuring transparency about how we handle personal and device data.

Contact information

If you have questions, requests, or concerns about this Privacy Policy or our privacy practices, please contact us:

Scope

This policy applies to information we collect:

• Through https://emetack.com (the “Site”)
• When you use our mobile apps or software (e.g., Emetack App, Emetack AI, Emetron, J‑Finance)
• When you register for courses, internships, volunteer programs, or otherwise interact with our Services

It does not apply to information collected offline or by third parties not under our control (except as described below).

Information we collect

We collect information that you provide directly, information automatically collected from your device, and information from third parties. Categories include:

Information you provide directly

• Account and registration information: name, email address, phone number, organization, postal address, username and password.
• Application and enrollment data: course applications, internship/volunteer applications, educational records and related documents you submit.
• Payment information: when you make payments for courses or services, we collect payment card details or payment account identifiers via our payment processors. (We do not store full payment card details on our servers; payment processing is handled by third‑party payment providers.)
• Communications: messages you send us via contact forms, email, or support channels; feedback and survey responses.
• Content you provide: documents, images, audio or other files you upload to use with our Services.

Information collected automatically

• Device and usage data: device type, operating system, browser type, IP address, unique device identifiers, mobile network information, app version, language preference, pages visited, actions taken in the app, crash logs, performance metrics, and timestamps.
• Cookies and similar technologies: cookies, local storage, and pixels to remember preferences, improve functionality, and analyze usage.

Sensitive and special categories

We do not intentionally collect sensitive personal data (e.g., race, religion, health) except where you voluntarily provide it as part of an application or form. If we need to collect sensitive data for a specific feature, we will inform you and obtain any required consent.

Information from third parties

Third‑party services and partners: we may receive information from third‑party providers (analytics providers, identity providers, payment processors, advertising partners) and combine it with information we collect.

How we use your information

We use information for the following purposes:

• Provide and maintain Services: create and manage user accounts, deliver courses and training, process payments, and communicate about your account and Services.
• Improve and develop Services: analyze usage and performance, diagnose and fix issues, test features, and improve user experience.
• Personalization: customize content, recommendations, and communications.
• Support and communications: respond to support requests, process inquiries, and send important operational messages (account, billing, and service notices).
• Security and fraud prevention: protect our Services, detect and prevent fraud, abuse, or illegal activity.
• Legal and regulatory compliance: comply with applicable laws, court orders, and law enforcement requests.
• Marketing (where allowed): send promotional communications about our services, events, and offers. You may opt out of marketing emails at any time via the unsubscribe link or by contacting us.

Legal bases for processing (where applicable)

If you are in a jurisdiction that requires us to state the legal bases for processing your personal data (for example, the European Economic Area), we rely on:

• Contract: processing necessary to perform our contract with you (e.g., providing Services).
• Legitimate interests: for analytics, fraud prevention, and improving Services, balanced against your privacy rights.
• Consent: where required (for example, certain marketing communications, cookies, or special data processing).
• Legal obligations: to comply with laws and regulations.

Data sharing and disclosures

We may share your information in the following circumstances:

• Service providers and partners: with vendors who perform services on our behalf, such as hosting providers, payment processors, analytics providers, email delivery services, and customer support platforms. These partners are contractually required to protect your information and only use it to provide services to us.
• Affiliates and subsidiaries: with companies within the Emetack group for the purposes described in this policy.
• Legal requirements and safety: when required by law, court order, or governmental request; to respond to lawful requests and legal process; to investigate or prevent fraud or illegal activity; or to protect the safety, rights, property, or security of Emetack, our users, or the public.
• Business transfers: if Emetack is involved in a merger, acquisition, reorganization, sale of assets, or bankruptcy, user data may be transferred as part of that transaction. We will notify users if their personal information becomes subject to a different privacy policy.

Third‑party services, SDKs and ads

Our apps and Site may integrate third‑party services (for example, analytics, crash reporting, advertising, and payment processors). These third parties may collect data as described in their own privacy policies. Examples include (but are not limited to) Google services (Google Analytics, Firebase, AdMob), payment gateways, and social sign‑on providers. We recommend reviewing their privacy policies to understand how they use your data.

Cookies and similar technologies

We use cookies and similar technologies to operate our Site, remember your preferences, analyze usage, and deliver features. You can set your browser to refuse cookies or to alert you when cookies are being sent, but some parts of the Site or Services may not function properly without cookies.

Data retention

We retain personal data only as long as necessary to fulfill the purposes described in this policy, including to comply with legal, regulatory, tax, or accounting requirements. When personal data is no longer needed, we securely delete or anonymize it.

Security

We implement reasonable technical and organizational measures to protect personal data from unauthorized access, disclosure, alteration, or destruction. Measures include access controls, encryption in transit (HTTPS), firewalls, and regular security assessments. However, no method of transmission or storage is completely secure — if you believe your account has been compromised, contact us immediately.

Children and minors

We do not knowingly collect personal information from children under 13 without verifiable parental consent. If we become aware that a child under 13 has provided us with personal information without consent, we will take steps to delete such information. If you believe a child under 13 has provided us with personal data, please contact us at info@emetack.com.

If your app or Service is directed to children (under 13), or you intend to involve children, you must inform us and ensure compliance with applicable children’s privacy laws (for example COPPA in the United States). We will require additional safeguards in such cases.

Your rights and choices

Depending on your jurisdiction, you may have rights over your personal data, including:

• Access: request a copy of personal data we hold about you.
• Correction: request correction of inaccurate or incomplete data.
• Deletion: request deletion of your personal data (subject to legal exceptions).
• Portability: request a structured, machine‑readable copy of data you provided.
• Restriction or objection: request restriction of processing or object to certain processing activities, including direct marketing.
• Withdraw consent: where processing is based on consent, you may withdraw consent at any time.

To exercise these rights, contact us at info@emetack.com. We will respond in accordance with applicable law. We may need to verify your identity before fulfilling requests.

Data transfers and international processing

Emetack operates in Uganda and may transfer and process personal data on servers located in other countries. When we transfer data internationally, we use appropriate safeguards required by law to protect your information. By using our Services, you consent to transfer of your information to countries that may have different data protection laws than your country.

How to opt out of marketing and targeted ads

• Marketing emails: click the “unsubscribe” link in any marketing email or contact us at info@emetack.com.
• Targeted advertising: you may opt out of personalized ads via device-level controls (Advertising ID settings on Android or iOS) or through our in‑app settings (if provided). You can also use industry opt‑out tools provided by advertising networks.

Links to other websites

Our Site and Services may contain links to other websites or services. This Privacy Policy does not apply to those third‑party sites. We encourage you to review the privacy policy of each site you visit.

Changes to this Privacy Policy

We may update this policy to reflect changes in our practices or legal requirements. When we make material changes, we will post the updated policy on this page with an updated effective date and, if appropriate, provide additional notice (for example, via email). Your continued use of our Services after the effective date constitutes acceptance of the updated policy.

Reporting privacy concerns or policy violations

If you believe your privacy rights have been violated or you find a policy non‑compliance, please contact us first at info@emetack.com so we can investigate and attempt to resolve your concern. You also have the right to lodge a complaint with a relevant supervisory authority in your jurisdiction.

Additional disclosures for Google Play (for mobile apps)

• Privacy policy URL: we host this Privacy Policy at https://emetack.com/privacy and provide this URL in the Google Play Console store listing.
• Data safety: we accurately disclose data collection, use, and sharing practices in Google Play’s Data safety form.
• Children’s apps: if an app targets children under 13, additional controls and disclosures are required; we will ensure compliance with these requirements.

Acknowledgement

By using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, disclosure, and retention of your personal data as described.

If you want additional help: we can tailor this policy for specific SDKs, payment processors, or jurisdictions (e.g., COPPA, GDPR). Contact info@emetack.com.